Thank you for visiting SubstarINC.com (the "Site"), which is owned and controlled by Substar, INC ("Substar INC" "Us" or "We").
The material that appears on the Site is for informational purposes only. Despite our efforts to provide useful and accurate information – whether we have produced the Content (as defined below) or have received it as the result of a Submission or Dealer Review (each as defined below) – errors may appear from time to time. Before purchasing a vehicle or finding a service department you've seen on this Site, you should investigate any information (dealer reputation, price, etc.) that is important to your purchasing decision. We are not responsible for, and do not guarantee the accuracy of, any Content, Submission, or Dealer Review. You are free to browse the Site for your personal, non-commercial use. Any other reproduction of the Content is strictly prohibited. Further, you may not use the Site to solicit or advertise in any manner.
While you may access the Site without registering, you may be required to register in order to use some features of the Site or the Substar INC Services. As part of the registration process, you will be asked to create a screen name and password, as well as provide a valid email address and zip code. ("Registration Data"). You may update your Registration Data at any time while logged into your account by clicking the My Tools link located at the top of the page. Failure to provide a valid email address may result in immediate suspension or termination of your account. In the event you register for an account, you agree that your account is for your individual use only. You are solely responsible for maintaining the confidentiality of any password you use to access your account.
You agree to promptly update your profile if any of your Registration Data changes and inform us if you know of or suspect unauthorized use of your account or the Site.
Substar INC provides valuable content to our Site visitors concerning the quality and reputation of car dealers, the pricing of vehicles and services, as well as other subjective information like friendliness and overall rating of a consumer's experience. All content on the Site and/or otherwise distributed or made available to you by or on behalf of Substar INC, including software, applications, ratings, audio, text, graphics, logos, button icons, video, and images, and the selection and arrangement of such content ("Content") is the exclusive property of Substar INC, its licensors, or the provider of such Content and is protected by U.S. and international copyright and trademark laws. "Content" also includes Submissions and Dealer Reviews (each as defined below). All rights not expressly granted are reserved.
You may not download, display, reproduce, create derivative works from, transmit, sell, distribute, or in any way exploit Content available via the Site, including without limitation dealer reviews and ratings, for any public and/or commercial use without the prior written permission of Substar INC.
You agree not to use any trademarks, service marks, names, logos, or other identifiers of Substar INC or its employees, licensors, independent contractors, providers and affiliates without the prior written permission of Substar INC or as authorized in accordance with the terms of being a Certified Dealer, or: (i) in, as, or as part of, your own trademarks or those of any third parties; (ii) to identify non-Substar INC products or services; or (iii) in a manner likely to cause confusion or that implies that Substar INC sponsors or endorses or is otherwise connected with your own activities, products, and services or those of third parties.
Marks and logos used on this Site (including, without limitation, Substar INC, Substar INC Logo, ACTIVE Substar INC CERTIFIED Logo, 360CERTIFIED, Substar INC REVIEWS DRIVE BUSINESS, CERTIFIEDESSENTIALS, 360CERTIFIED) and other marks used on this Site ("Marks") are trademarks and/or registered trademarks of SubstarINC.com, LLC or Substar, INC in the United States and/or other countries and may not be used without the express written permission. Other marks appearing on the Site are the property of their respective owners.
In the event you choose to post or submit feedback, materials, information, ideas, opinions and other content ("Submissions"), and unless we indicate otherwise, you grant Substar INC a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Submissions throughout the world in any mode and all forms of media whether now known or later developed. You grant Substar INC and its sublicensees the right to use your screen name and any other name that you submit in connection with such Submissions and your geographical location to attribute authorship of Submissions to you. You hereby waive your "moral rights" in your Submissions, to the extent they can be waived, under any existing or future law of any jurisdiction. You represent and warrant that: (a) you own or otherwise control all of the rights to the Submissions that you post and/or submit; (b) the Submissions is accurate; (c) the use of the Submissions you post and/or submit does not violate these Terms; and (d) the Submissions will not cause injury to any person or entity. Substar INC takes no responsibility and assumes no liability for any Submissions posted by you or any third party.
You are solely responsible for your Submissions. You assume all risks associated with use of your Submissions, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure by you of information in the Submissions that makes you personally identifiable. You represent that you own, or have the necessary permissions to use, and authorize the use of your Submissions as described herein. You may not imply that your Submissions is in any way sponsored or endorsed by Substar INC.
In connection with and as part of the Submissions, the Site allows visitors to rate dealers by submitting reviews and ratings of specific dealers and their experiences with such dealers (collectively, "Dealer Reviews") and/or read reviews and ratings of dealers submitted by other visitors of the Site. In order to submit a Dealer Review you must first register with the Site. Substar INC is not liable for any statements, representations, descriptions, comments, or opinions provided in Dealer Reviews on the Site. Reviews are displayed for entertainment and informational purposes only. Substar INC cannot guarantee the accuracy, integrity, or quality of Dealer Reviews. Under no circumstances will Substar INC be liable in any way for any Dealer Review, including, but not limited to, any errors or omissions in any Dealer Review, or any loss or damage of any kind incurred as a result of the use of or any Submission as part of such Dealer Review.
Substar INC generally does not review Submissions prior to posting on the Site, provided, that Substar INC shall have the right, but not the obligation, to reject, refuse to post, or otherwise monitor all Submissions and may remove or require the removal of any and all Submissions for any reason, provided that Substar INC and / or a dealer may review Submissions prior to posting where such Submissions relate to certain dealer programs. In addition, Substar INC may edit, modify, or otherwise alter your Submissions for length, clarity, or to make sure it conforms to our Community Guidelines with no notice and at Substar INC's sole discretion.
You grant to us an exclusive, royalty-free, perpetual, irrevocable, worldwide license to use your picture, portrait, photograph, videos, likeness and other renderings or images of you that you upload or provide to us ("Photos") in all forms of media, including without limitation photographs, video, print advertisements, newsletters, brochures, websites, social media sites, and all other media now known or later developed (collectively, "Media") and in all manner, including electronic, Internet, social media and other online Media and/or composite representations, for advertising, promotion, trade, training or any other lawful purposes. You further waive any right to inspect or approve the finished product or versions of the Photos, including written copy that may be created in connection therewith. You expressly release Substar INC, its affiliates, agents, employees, licensees and assigns from and against any and all claims which you have or may have for invasion of privacy, defamation, violation of any right to publicity, or any other cause of action arising out of production, distribution, publication, broadcast or exhibition of Substar INC advertisements, promotions, content, programs and/or materials in which any portion of the Photos appear. The license rights and release set forth herein shall extend to any minors under the age of 18 that may appear in any of the Photos. You acknowledge and agree that any and all Submissions are public, and you have no expectation of privacy or confidentiality in any Submission by reason of any Submission via the Site.
Third Party Links
Limitation of Liability
Substar INC is not a party to or has any liability to any party with respect to any interaction or attempted interaction between a dealer and any Site visitor or author of any Submission or Dealer Review.
Substar INC shall not be liable for any loss, liability, cost or damage arising either directly or indirectly from your access to or use of (or inability to access or use) the Site, including the Content including, but not limited to, any loss of use, system damage, impairment or interruption, lost data, lost profits, business interruption, personal injury or any other pecuniary or financial loss, whether in an action of contract, negligence, equity or other legal theory. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all reviews, opinions, advice, services and other Content provided on the Site. You agree that access to the Site is provided on an "as is" basis. We do not control how frequently third-party search engines update their indexes, display Content, or how they order their search results; which is the sole responsibility of the search engines, third-party sites, and other such feed resources. If you are dissatisfied with any Content posted on the Site, your sole and exclusive remedy is to discontinue using the Site.
Use of the Site is at your own risk. You assume full responsibility and risk of loss resulting from your downloading and/or use of Content, and any other information, content, or materials accessed through or obtained by means of the Site. Under no circumstances shall Substar INC or its affiliates, or their respective directors, officers, employees and agents, or any third-party supplier, provider, or licensor, including any provider of Content, be liable for any indirect, incidental, punitive, special, or consequential damages (including but not limited to damages for personal injury and/or death, lost revenues or profits, loss of business or loss of data) that are directly or indirectly related to your use of or inability to use the Site, even if advised of the possibility of such damages, regardless of whether such liability is based in tort (including negligence), contract or any other legal or equitable theory. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of the Content.
Some states do not allow the exclusion or limitation of liability for these kinds of damages, so the above limitations or exclusions may not apply to you.
Notification of Claims of Infringement
If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please notify Substar INC's agent for notice of claims of copyright or other intellectual property infringement ("Agent"):
404-9-3-4 Uehonmachi Tennoji-ku
cs @ substarinc.com
Any notice provided to our Agent should include the following:
The material on the Site that you claim is infringing or otherwise violates your intellectual property rights, with enough detail so that we may locate it on the Site;A statement by you indicating that you believe in good faith that such use is not authorized under applicable law;A statement by you declaring under penalty of perjury that (1) all information in your Notice is accurate, and (2) that you (or the individual or entity for whom you are validly authorized to act) are the owner of the copyright or other intellectual property right interest involved;Your address, telephone number, and email address; andYour physical or electronic signature.Subject to the procedures outlined in the Digital Millennium Copyright Act (DMCA) and other applicable law, Substar INC will remove the infringing posting(s) in its sole discretion.
Substar INC does not guarantee or warrant that the Site or any Content thereon will be free from infection, viruses, worms, Trojan Horses or other codes or features that manifest contaminating or destructive properties, nor can Substar INC provide any assurance that unauthorized persons will not be able access your computers, data or systems by means of the Site or systems or through use of e-mail addresses, user names or other Information or Content they may find on the Site. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for system security, accuracy of data input and output and for maintaining your own means for the reconstruction of any lost data or otherwise dealing with system security breaches.
Even with the use of encryption, you acknowledge that the Internet is not a 100% secure medium and privacy cannot be guaranteed. Internet e-mail and review postings are or may become vulnerable to interception and forging. Substar INC will not be responsible for any damages you or any third party may suffer as a result of the transmission that you make to Substar INC through the Internet, or that you expressly or implicitly authorize Substar INC to make, or for any errors, data corruption or any changes made to any transmitted information.
Registered users of Substar INC must keep a current and up to date email address. Substar INC requires your email address in the event a Dealer Review requires further information, clarification, or accuracy verification and for use of the Site's messaging feature as further noted below. Failure to keep accurate contact information may result in the account becoming disabled and your reviews being removed. Certified Dealers, which are dealers that participate in one of Substar INC's programs, may also contact you through the Site's messaging feature. The dealer does not have access to your contact information unless you provide your prior consent. Your email address must be up to date in order for the Site's messaging feature to work and to allow Us to be able to contact you regarding your Dealer Review or other Submissions. Failure to acknowledge receipt of a communication by Substar INC support or from a dealer may result in your account being revoked and any Submissions being removed.
Reviews and Community Guidelines
Your use of the Site, the Substar INC Sevices, Content, Submissions, and Dealer Reviews are subject to our Community Guidelines.
THE SITE (INCLUDING ALL CONTENT AND ANY OTHER PRODUCT, SERVICES, OR INFORMATION MADE AVAILABLE VIA THE SITE OR BY Substar INC) ARE PROVIDED "AS IS" AND "AS AVAILABLE." Substar INC DOES NOT WARRANT THAT THE FEATURES OR FUNCTIONS CONTAINED IN THE SITE OR THE SITE ITSELF WILL MEET ANY PARTICULAR CRITERIA OF PERFORMANCE OR QUALITY, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
TO THE FULLEST EXTENT PERMISSIBLE BY LAW, Substar INC AND ITS AFFILIATES DISCLAIM ALL EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE (WHETHER OR NOT THE PURPOSE HAS BEEN DISCLOSED), COMPATIBILITY, SECURITY, ACCURACY, OR NON-INFRINGEMENT.
Updates to the Terms; Site
Substar INC has the right to modify these Terms and any policies affecting the Site. Any modification is effective immediately upon posting to the Site or distribution to you via electronic mail, conventional mail or text messaging. Your continued use of the Site following notice of any modification to these Terms shall be deemed an acceptance of all such modifications. Your only right with respect to any dissatisfaction with any modifications made pursuant to this provision, or any policies or practices of Substar INC in providing the Site is to stop using the Site and terminate your account, if applicable.
In addition, Substar INC has the right to modify, suspend or discontinue the Site or any portion thereof at any time, including the availability of access to any area of the Site. Substar INC may also impose limits on certain features and services or restrict your access to parts or all of the Site without notice or liability.
Substar INC reserves the right to restrict, suspend or terminate your access to the Site in whole or in part, without notice, with respect to any breach or threatened breach by you of any portion of this Agreement. If Substar INC terminates your access or use of the Site based on a breach by you of these Terms, Substar INC reserves the right to refuse to provide access to the Site to you in the future.
Governing Law; Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Osaka, Japan. By using the Site, you specifically consent to jurisdiction in the Osaka, Japan in connection with any dispute arising out of these Terms or pertaining to the subject matter hereof. You further agree that venue for any dispute arising out of these Terms or pertaining to the subject matter hereof shall be exclusively in the courts of Osaka, Japan, as applicable.
These Terms constitute the entire agreement between you and Substar INC with respect to the Site and supersedes all prior agreements between you and Substar INC. Failure by Substar INC to enforce any provision of these Terms shall not be construed as a waiver of any provision or right. In the event that any portion of these Terms is held unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties, and the remainder of the provisions shall remain in full force and effect.
For general questions, you may email us through Online Contact Us form.